In a case when the order has been placed and canceled before the shipment of the goods, a void needs to be initiated by the Merchant. Void can only be called after successful authorization and in reference to it.

It is mandatory to share the transaction reference number of the authorization you are trying to void. Void indicates that the authorization will no longer be followed by the shipment of goods. The authorization hold on the credit limit will also be lifted.

If the void is initiated after capture(shipment of goods), it will automatically be unsuccessful. In such a case, a refund has to be initiated.